Patient Experience Lead VIP Healthcare Practice 40,000 London Full-TimeAs Patient Experience Lead, you will:Be the primary point of contact for a portfolio of approximately 160 VIP patientsCoordinate all aspects of the patient journey, including appointments, logistics, communications, and follow-up careDeliver a highly personalised, concierge-level service to an affluent and internationally based client groupWork closely with the Founder and CEO, whose patients you will support directlyManage and develop a team consisting of two Patient Coordinators and one ReceptionistOversee front-of-house operations and ensure a consistently exceptional patient experienceHandle sensitive issues and occasional escalations with professionalism, discretion, and calmnessAct as the operational centre of the practice, ensuring smooth day-to-day clinic activityWho we''re looking forYou''ll be a confident, polished, and highly organised professional with experience supporting demanding client groups where service excellence is non-negotiable.You''ll likely come from:Private healthcareConcierge servicesLuxury hospitalityPrivate members clubsExecutive supportHigh-end customer experience environmentsYou''ll bring:Experience working with VIP, UHNW, or internationally based clientsExceptional relationship management and communication skillsA professional, and credible approachOutstanding organisational and coordination abilitiesStrong leadership skills with previous people management ..... full job details .....