Head of Services

Location:

Hybrid Organisation offices in Ealing and Hounslow, with flexibility for remote workingContract

: : 1-year fixed term (with possibility of extension, subject to funding)Our client is a registered local charity that has been supporting voluntary and community sector (VCS) groups in Ealing for over 30 years and Hounslow groups since 2012.The Head of Services provides strategic and operational leadership across all of the organisations service delivery. Reporting directly to the CEO, this role ensures that services are delivered to a high standard, aligned with organisational priorities, and responsive to community needs. The post-holder will line manage the Head of Partnerships and Development, lead the coordination of all programme areas (including ad hoc projects), develop corporate relationships, and deputise for the CEO when required.Strategic Service LeadershipLead strategic oversight of all programmes and services across the organisation.Shape new or emerging projects in line with the organisations vision and evolving needs.Deputise for the CEO as required, providing leadership continuity and external representation.Project and Programme OversightOversee delivery of projects to ensure quality, compliance, and achievement of targets.Manage ad hoc and time-limited projects as needed by funders or emerging opportunities.Support project leads to ensure consistent service standards, effective evaluation, and impact reporting.Identify delivery risks and implement solutions in a timely and effective manner.Team Leadership and ManagementLine manage the Head of Partnerships and Development and other key service staff.Provide supervision, coaching, and development support to ensure strong delivery.Monitoring, Evaluation and ReportingEnsure high-quality data collection and outcome reporting across all services.Lead performance monitoring and contribute to internal and external reporting cycles.Develop strategic corporate relationships that support community investment and engagement.Governance and Organisational DevelopmentEnsure services operate within all relevant organisational policies and legal frameworks (e.g. safeguarding, GDPR, health and safety, equality and diversity). - Lead the review and updating of internal HR policies and procedures, working in consultation with the CEO and staff where appropriate.Prepare revised HR policies and procedures for Board approval, ensuring they are legally compliant and aligned with organisational values and best practice. - Contribute to strategic planning, organisational learning, and internal process improvements.Deputise for the CEO to ensure effective leadership in their absence.Extensive experience in senior service or programme management roles in the VCSE, public, or social enterprise sector.Experience managing senior staff and overseeing complex projects.Strong track record in performance management, evaluation, and quality assurance.Experience working in a local infrastructure or second-tier organisation.Leave: 25 days annual leave pro rata + bank holidaysPension: