Overview Looking for a challenge in one of the world s leading airline Groups and a dual FTSE 100 and IBEX 35 listed company? The Group combines airlines in Ireland, the UK and Spain with key non-airline businesses, enabling them to enhance their presence in the aviation market. Purpose of the role Develop Group strategy and corporate development opportunities with a focus on managing IAG Brand portfolio and Customer strategy. Ensure that all IAG brands are strategically positioned across customer demand spaces and promote that customers are at the forefront of the company decisions. Identify industry trends in the Customer area, anticipate how IAG and its Operating Companies would benefit, influencing our value proposition and future strategy. Accountabilities Work with the Head of Group Strategy to develop, implement and oversee the execution and performance of the OpCos on the following areas: Brand portfolio Customer strategy Some of the main responsibilities of the role includes: Developing overarching brand positioning and customer strategies across the IAG portfolio Partnering with OpCos to develop and support customer centric activities including the development of aligned customer metrics through a consolidated customer dashboard Manage the NPS process across all the OpCos including the preparation of detailed recurrent reporting materials to enable comparability between OpCos Track, analyse and develop a comprehensive IAG view of ..... full job details .....