Temporary Customer Liaison OfficerLocation: Chester and Stoke Contract: Temporary (initial 4 weeks, with potential to extend or go permanent) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experienceThe RoleAn exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester and Stoke regions. This role is initially offered on a 4-week temporary basis, with the possibility of extension or permanent employment for the right candidate.You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally.The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.Key ResponsibilitiesAs a Customer Liaison Officer, your duties will include:Leading resident and community engagement activities and building strong local relationshipsCommunicating clearly with residents about upcoming works, timelines, and expectationsActing as the main point of contact for resident enquiries, concerns, and feedbackCoordinating access arrangements to support project deliveryResolving access or resident-related issues promptly, escalating where appropriateMaintaining accurate records of communications, access agreements, and issue resolutionEssential RequirementsPrevious experience in a face-to-face customer service roleAbility to handle sensitive ..... full job details .....