Key Account Support Specialist

Cardiff

To £28k

An exciting opportunity has arisen to join a well established and growing organisation that provides specialist support services to leading national brands.

We are seeking a proactive and highly organised Account Manager Support professional to join a busy client services team. This position plays a key role in supporting customer accounts, coordinating operations, and ensuring clients receive an exceptional level of service at all times.

Working closely with internal departments, suppliers, and key customer contacts, you will help manage account activity, maintain smooth day to day operations, and contribute to ongoing service improvements.

Key Responsibilities

• Support the management of client accounts and maintain strong working relationships
• Coordinate communication between customers, suppliers, and internal teams
• Respond promptly to enquiries and resolve issues efficiently
• Monitor stock and ordering requirements to ensure continuity of supply
• Assist with reporting, data analysis, and operational updates
• Work collaboratively to identify process improvements and increase efficiency
• Support account managers with daily administration and client coordination tasks

The Person

• Previous experience within customer support, account coordination, administration, or supply chain environments
• Excellent organisational skills with the ability to prioritise workloads effectively
• Strong communication skills and confidence dealing with clients and suppliers
• Good working knowledge of Microsoft Excel (Power BI experience advantageous)
• A positive, team-focused approach with strong attention to detail

In return

• Opportunity to join a respected and expanding business
• Work alongside recognised retail and commercial brands
• Supportive team culture with ongoing development opportunities
• Full-time, permanent position with long-term career prospects