Head of Customer ServiceYork On-site Monday - Friday Our client is a growing and established engineering business looking for a Head of Customer Service to oversee all aspects of customer service operations.Key ResponsibilitiesBusiness Growth and Strategy: Drive significant growth over the next five years through optimised operations, strategic partnerships, and enhanced customer and supplier relationships.Operational Excellence: Ensure high-quality, on-time delivery of products and services while continuously improving efficiency and performance.Leadership and Culture: Foster a high-performing, accountable team with strong leadership, collaboration, and employee retention.Safety and Risk Management: Promote a safety-first culture, proactively identifying and resolving risks.Financial and Performance Oversight: Manage budgets, control costs, and analyse financial data to drive profitability and efficiency.Customer Service Leadership: Oversee daily operations, resolve escalations, implement process improvements, and enhance customer satisfaction.Cross-Functional Collaboration: Engage in senior leadership initiatives, communicate strategic goals across the business, and lead large-scale projects as needed.Continuous Improvement: Monitor key metrics, refine processes, and adapt strategies to align with business objectives.Stakeholder Engagement: Work closely with senior leaders and provide key insights to the BoardExperience and Skills RequiredQualifications and Experience: ..... full job details .....