1. OVERVIEW OF DIANA

The Defence Innovation Accelerator for the North Atlantic (DIANA) is NATOs newest body. From across the Alliance, DIANA will bring together innovators and operational end users to foster a transatlantic ecosystem supporting dual-use ground-breaking innovation in deep technologies.DIANA is an independent NATO body comprised of an Allied Board of Directors and an executive management team - the DIANA Executive (DX). Operating out of regional offices in Europe and North America, the DX will conduct DIANAs mission: accelerating deep tech, dual-use solutions to critical transatlantic challenges in defence and security. The DX will use Challenge Programmes in line with a published Strategic Direction, as the primary vehicle to accomplish this mission. DIANA is a dynamic, agile, and hybrid workplace, which strives for innovation, diversity, and excellence. DIANA is committed to providing our people with a positive, inclusive, and collaborative environment.2. OVERVIEW OF THE ROLEThe duties of this role include:Maintain and troubleshoot existing HubSpot workflows and automations, identifying and resolving issues for seamless process execution.Translate business requirements into technical solutions on HubSpot, driving process improvements and efficiency gains.Design and build new HubSpot workflows.Configure custom views and configurations in HubSpot to meet specific business needs.Implement and configure HubSpots Service Hub for ticket and resolution management.Assist in driving future integrations into DIANAs current tech stacks.Conduct testing and quality assurance to ensure seamless integration and adoption.Collaborate effectively with stakeholders such as the DX Digital Strategy Advisor, HubSpot Project Officer, external HubSpot implementation partners, and business process owners.Create, review, and analyze data/project plans related to HubSpot integration and communicate status updates.Drive the continued adoption of HubSpot across the business.Perform any other related duties as required.Given the urgency of these temporary positions, candidates should be available for short-notice employment. This requires either possessing a valid NATO security clearance at application time or having held one previously with the ability to reactivate it swiftly. Only applications from those already holding or previously holding a NATO security clearance are encouraged.3. ROLE REQUIREMENTS, QUALIFICATIONS, AND EXPERIENCEESSENTIALThe incumbent must have:Bachelors Degree in a relevant field.At least 5 years of hands-on experience with HubSpot architecture, workflow automation, and configuration (CRM and ServiceHub).Strong understanding of HubSpot APIs and third-party system integrations.Minimum of 2 years of experience translating business requirements into technical solutions.Excellent knowledge of software testing and quality assurance processes.Strong organizational and stakeholder management skills.Note: Most internal work is conducted in English.DESIRABLEThe following are considered advantageous:HubSpot certifications.Experience in innovation accelerators or incubators.Experience in SaaS or high-growth tech environments.Knowledge of NATOs institutional framework, policies, and procedures.DIANA offers flexible teleworking options, including working from the office, home, or across NATO Allied Nations, subject to managerial approval. The successful candidate will receive a six-month temporary contract.IMPORTANT:

Appointment is contingent upon receipt of a security clearance from the candidates national authorities.Note: DIANA will not accept applications prepared in whole or in part by AI tools such as ChatGPT. Applications using such tools may be rejected, and DIANA reserves the right to take further action in such cases.For more information, visit our

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