Account Director

Location: London

CBRE Global Workplace Solutions (GWS)
CBRE is a global leader in real estate services, delivering innovative workplace and facilities management solutions. We are looking for an experienced Account Director to lead a key client contract, driving performance, growth, and service excellence.

Key Responsibilities

Contract Leadership & Delivery
Provide overall leadership of the contract, ensuring all operational and commercial commitments are consistently met and exceeded.

Client Relationship & Growth
Build strong client relationships, identify opportunities for growth, and support contract retention and re-tender success.

Financial Performance
Own financial outcomes, including revenue growth, cost control, profitability, and reduction of WIP and debt.

Operational Excellence & Compliance
Ensure delivery aligns with company policies, statutory requirements, and contractual obligations through effective controls and processes.

Health, Safety & Risk Management
Promote a strong safety culture, ensuring full compliance with HSE standards across teams and subcontractors.

People & Team Development
Lead, develop, and structure high-performing teams, including succession planning, coaching, and capability building.


Candidate Requirements (6 Areas)


Facilities Management Experience
Proven experience at Contract or Account Manager level (or above), ideally within technical or hard services.

Technical Background
Engineering qualification (not essential).

Leadership & People Management
Strong track record of leading teams, driving performance, and developing talent.

Commercial & Financial Acumen
Experience managing budgets, driving profitability, and delivering financial plans.

Client Engagement & Influence
Excellent communication skills with the ability to influence senior stakeholders and build long-term partnerships.

Resilience & Delivery Focus
Highly organised, self-motivated, and able to perform in fast-paced, high-pressure environments.


Why Join CBRE?

• Global market leader with strong reputation
• Opportunity to lead high-profile contracts
• Career development and progression
• Collaborative and supportive culture