Overview

We are looking for an

experienced Infrastructure Team Lead

who’s ready to inspire, guide, and grow a team of talented engineers. In this role, you’ll take ownership of managing and developing the team while ensuring our clients’ infrastructure environments are running at their best.You’ll work hand-in-hand with clients, project teams, and the Service Desk, making sure services are delivered seamlessly and to the highest standard. Customer satisfaction will be at the heart of everything you do.This isn''t just a leadership role — it''s a chance to stay hands-on, solve complex technical challenges, and lead by example. You’ll balance team management with technical contribution, making a real impact both behind the scenes and directly with clients.Base pay range

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Responsibilities

Lead and Inspire: Coach and develop a talented team of engineers, helping them hit their goals and grow their careers. Build a culture of accountability, empowerment, and high performance. Keep the team connected with daily huddles and weekly meetings, ensuring everyone’s aligned and supported. Own team planning — from rotas and holidays to KPIs and performance reviews.Make Things Better, Every Day: Refine and improve processes, keeping us in line with ITIL best practice. Spot recurring issues and lead problem management to create lasting solutions. Oversee project handovers, ensuring smooth transitions and zero surprises. Use data and ticket analysis to identify trends and drive continuous improvement.Be the Go-To Problem Solver: Act as the escalation point for complex technical issues (Tier 3-4). Diagnose and fix problems, ensuring solutions are effective and robust. Keep services running smoothly by managing ticket queues and escalations. Handle major incidents with confidence, coordinating teams and keeping communication clear.Shape Our Platforms: Monitor, manage, and enhance both our own and our clients’ cloud environments. Implement tools and processes that boost automation, efficiency, and reliability. Stay ahead of the curve, recommending and deploying improvements to infrastructure and operations.Drive Customer Success: Be the face of calm and competence when issues arise, ensuring customers feel supported and valued. Resolve escalations quickly and rebuild trust when things get tough. Keep customer satisfaction at the centre of everything you do.Grow Yourself and Others: Keep your own skills sharp through training, certifications, and curiosity. Mentor engineers across the business, helping them develop technical depth and confidence. Share knowledge, encourage learning, and lift the whole team.Qualifications

Degree in a relevant subject plus MCP Server or Enterprise Administrator qualificationMCSA or MCSE (Server)Azure, Office 365, and Windows 10/11 certificationsExperience

3+ years in IT support, including at least 1 year with a service providerManaging servers for organisations of 50+ usersITIL environment experienceAzure, VMware and vSphere (creating/implementing virtual servers)FortiGate or Cisco networkingLayer 3 networking and subnet routingMicrosoft Exchange 2016-2019 or Office 365 (migration/installation)Skills and Qualities

Exceptional customer service and problem-solving abilityStrong attention to detail and quality focusExcellent written and verbal communicationAbility to work under pressure and manage multiple tasksAbout T-Tech

T-Tech is a fast-growing IT Consultancy, Support and Cloud Service provider in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand proactive service and responsive support. We help our customers optimise day-to-day operations and drive growth by cutting risk, improving productivity, and leveraging IT for competitive advantage. We focus on keeping UK business up and running and providing personal attention and reliable IT support when needed.Our services focus on six areas: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks and Security; Intelligent Automation; and Communications.Values

Service Centric – We put customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.United – We succeed as a team, respect others’ views, and communicate openly with each other, sharing, challenging and supporting.High Standards – We take pride in the quality of our work, plan thoroughly, and continually improve.Agile – We think and act quickly, adapt to new opportunities, and manage changing priorities with flexibility and resilience.Requirements

Preferably degree educated in a relevant subject plus at least 1 MCP Server qualificationITIL 4 CertifiedRecent Microsoft (Office 365 and Azure), VMware or other professional certifications to demonstrate technical growth; proven evidence of attending or completing management or leadership coursesA minimum of 5 years working in IT support in a senior capacity, at least one year with a service providerProven experience of managing infrastructures on-premises and in the cloudExperience of working in an ITIL environmentTrack record of leading change and process improvementBenefits

Competitive salary depending on your experience and skills23 days’ annual holiday plus public holidays plus your birthdayLearning environment working alongside experts in the latest technologiesSpecial focus on training and developmentSocial committee that orgainses quarterly eventsA vibrant London office and opportunities for home workingExceptional career progression opportunitiesSeniority level

Mid-Senior levelEmployment type

Full-timeJob function

OtherIndustries

IT Services and IT Consulting

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