Do you have a strong background in the temporary recruitment market? Can you lead, motivate and grow revenue? We are recruiting a Head of Operations, based in Gwent who will play a vital role in shaping the future of a thriving engineering, construction and manufacturing recruitment business. This is a senior leadership opportunity designed for someone with a strong background in temporary recruitment operations, particularly within high-volume environments. You''ll be at the centre of strategic decision-making, supporting revenue growth, optimising systems and leading a dedicated team to deliver exceptional service to clients and contractors alike. We are looking to recruit someone who can bring high energy, pace and a fresh positive approach.DAY TO DAY:Working alongside directors to support and accelerate revenue growth, onboarding new clients, identifying opportunities to increase use of contractors Acting as a point of escalation within key accounts and contribute to strategic planning and business growth initiatives Providing operational leadership of significant temporary workforce, building scalable processes to support growthIntroduce and monitor KPIs, ensuring all delivery is efficient and to a quality standard, act as a trusted advisor to DirectorsLeading and developing CRM systems, ensuring all software is used to maximum efficiency Introduce and lead on MI and performance reporting, drive system adoption and best practice across the team, identifying areas of ..... full job details .....