Job Description
End User Computing (EUC) Team Leader / Desktop Support Team LeadLocation: Wakefield, West Yorkshire (with occasional travel to local sites)Contract: Initial 12-week contractRate: NHS Band 6 equivalent ( .86 per day Umbrella)IR35: In scopeWe are seeking an experienced End User Computing (EUC) Team Leader to lead a busy Desktop Engineering function within an IT environment.This is an excellent opportunity for a hands-on technical leader who can motivate a team, improve service delivery and drive operational improvements whilst maintaining a strong focus on customer experience.You will lead a team of Desktop Engineers, oversee day-to-day support operations, manage service performance and play a key role in enhancing end-user computing services across the organisation.Key ResponsibilitiesTeam LeadershipLead, motivate and support a team of Desktop Engineers.Manage and prioritise incidents, requests and project activity.Operational and Technical ManagementAct as an escalation point for complex technical issues.Support the delivery of desktop services across multiple sites.Service ImprovementIdentify opportunities to improve service delivery and ways of working.Support the adoption of ITIL best practice.Technical EnvironmentMicrosoft WindowsActive DirectoryMicrosoft ExchangeCitrixTCP/IP NetworkingRemote Access TechnologiesBackup and Recovery SolutionsEndpoint Security and AntivirusDesktop, Laptop and Peripheral SupportHardware Deployment and TroubleshootingIT Service Management ..... full job details .....