Baltic Recruitment are currently recruiting for a Permanent IT Support Technician for a client located in Sedgefield, who is a specialist designer and manufacturer of advanced RF solutions, helping to create a better-connected world. They''re on a rapid growth trajectory, with landmark space and defence contracts, and a clear roadmap for innovation. This is the moment for talented people to join them in shaping the future of high-speed RF communications - and their IT team sits at the heart of making that possible. Committed to innovation, development, and creating an environment where people can grow, contribute, and help shape the future of RF technology. They love talented people and will give you the space to grow, innovate, and be the future of RF. Working within their IT department, you will provide effective first-line and second-line technical support across the business, supporting the day-to-day operation of IT services and ensuring users receive timely, clear, and professional assistance. You will keep devices, systems, and access requirements running to a high standard, while also contributing to wider IT activities - including system maintenance, equipment deployment, user administration, and continuous improvement within the department. IT Support Technician Main Duties and Responsibilities:Provide first-line and second-line support for hardware, software, user access, and basic network-related issues.Log, prioritise, investigate, and resolve support tickets in ..... full job details .....