We are seeking a dedicated and resourceful Customer Service Coordinator to join our industrious team in Leeds. The ideal candidate will demonstrate a commitment to delivering the highest level of customer service and possess superb organisational skills.Client DetailsOur client is a renowned player in the industrial/manufacturing sector. Despite being a large organisation, they manage to maintain a friendly, family-like atmosphere. They are based in Leeds and have a reputation for manufacturing high-quality products.DescriptionCoordinate all customer service activities, ensuring a high level of customer satisfaction.Manage customer queries and complaints, providing effective resolutions.Liaise with the manufacturing department to ensure timely delivery of products.Keep accurate records of customer interactions, transactions, and details of inquiries.Continuously improve customer service procedures, policies, and standards for the department and the company.Collaborate with sales team to develop efficient methods for handling issues with larger revenue customers.Assist in the training of new customer service employees.Participate in team meetings, providing insight and suggestions to improve company performance.ProfileA successful Customer Service Coordinator should have:Relevant educational qualifications, preferably in Business Administration or a related field.Proven experience in a customer service role within an industrial/manufacturing environment.Excellent ..... full job details .....