1st Line IT Support Analyst Manchester Office-based Are you an IT Support professional who enjoys solving problems rather than simply logging tickets? We re looking for a 1st Line IT Support Analyst to join an established IT team in Manchester and become the front door of IT support for approximately 500 employees across a national branch network. This is not a call-logging role. We re looking for someone with genuine technical ability who can diagnose issues, resolve them properly and provide a high standard of customer service. You ll support head office colleagues through walk-up support as well as providing remote assistance to users across a national branch network, many of whom are non-technical. The Role As a 1st Line IT Support Analyst, you ll be responsible for: Acting as the first point of contact for IT support across the organisation. Managing and triaging tickets through NinjaOne. Diagnosing and resolving hardware, software, account and connectivity issues. Providing hands-on and remote support to users. Supporting head office staff through walk-up IT support. Providing remote support to users across a national branch network. Administering user accounts and devices through Microsoft Entra ID, Intune and Active Directory. Supporting Microsoft 365 users and resolving common M365 issues. Carrying out first-time fixes wherever possible and ensuring solutions are properly implemented. Escalating complex incidents to the 2nd Line team where appropriate. Maintaining ..... full job details .....