Customer Service Advisor

Hourly rate - 17.17 per hourContract length - Initially three months, with opportunities for permanent employmentLocation - Central Bristol, fully office-basedHours - 37 hours per week, Monday to Friday, 9.00 am-5.00 pmAre you passionate about making a difference through your work? Do you thrive in a fast-paced, challenging environment? We have an exciting opportunity to join a local authority as a Customer Service Advisor.Tate is supporting a local authority in its search for full-time Customer Service Advisors. You will be based at the Citizen Service Point, a busy service where people from across Bristol seek urgent support with issues that may include homelessness, benefits or domestic or sexual abuse.This is an extremely busy, high-pressure service, and you will be on your feet for most of the day. Key responsibilities include:Providing face-to-face support to approximately three to ten customers each day, depending on the complexity of their needs.Providing support and advice in response to challenging enquiries.Working effectively with other departments to achieve the best possible outcome for each customer.Answering telephone enquiries.Providing administrative support, including working with complex databases and ensuring confidential information is accurate and up to date.If you are looking for a challenging but rewarding role that offers excellent training and long-term career development opportunities, please apply today with your CV.Please be aware this advert ..... full job details .....