Quality Assurance Administrator Location: Redditch Hours: 38 hours per week Salary: Competitive Job Type: Office-based/Occasional travel About the Role: We are looking for a Quality Assurance Administrator to support the implementation and maintenance of our Quality Management System (QMS). This is a pivotal role within the business, ensuring our processes, procedures, and products meet internal standards, customer expectations, and relevant regulatory requirements. You will play a key part in managing Returns (RMA) and Defect (DMR) processes, from initial customer or supplier contact through to final resolution, while working closely with cross-functional teams to promote continuous improvement. What We Are Looking For You will be a proactive, adaptable individual with a keen eye for detail and a passion for quality. You enjoy collaborating with others, thrive on seeing tasks through to completion, and are always looking for better ways of working. You will be: Flexible, curious, and open-minded Highly organised with strong attention to detail Determined, resourceful, and results-driven Comfortable working with a wide range of stakeholders Eager to learn, develop, and grow within the role Key Responsibilities ERP and Data Management: Manage the returns process across our Redditch and Ashchurch facilities Ensure accurate and timely documentation of returned or rejected items Use ERP systems to collate, measure, and report performance (Epicor experience desirable) ..... full job details .....