Job Title: Account Handler Location: Ilkeston Salary: 30,000 - 45,000 (Monday-Friday, 37.5 hours) Work Type: Fully office basedBenefits:Company eventsCompany PensionFree flu jabsFree onsite parkingReferral programme and more!About the companyA long-established, high-quality print and fulfilment provider based in the Ilkeston area. With modern production facilities and a fast-moving, hands-on environment, who deliver everything from design and print to finishing, packing and distribution for major UK brands.Key ResponsibilitiesProcess customer orders and book jobs into the system.Liaise with clients and Production to agree schedules and updates.Prepare labels and job instructions (EFI Pace).Monitor live jobs and manage change requests.Keep customers informed and maintain strong relationships.Coordinate with artwork, print, and finishing teams for quality output.Report issues, share insights, and support continuous improvement.Help drive repeat business and support Sales post-order.Previous ExperienceStrong communicator with persuasive, professional phone skillsConfident with data, IT systems, and ExcelAble to negotiate timelines and manage expectationsResilient, solutions-focused, and commercially mindedDirect Mail experience essentialHow to applyTo apply for the Account Handler role, click Apply Now and upload your CV. A member of our recruitment team will be in touch to discuss your application and next steps.Work Location: In ..... full job details .....