Sales Support Executive

The Sales Support Executive will be a dedicated role, responsible for working with a London-based Sales Manager and providing a variety of administration support - ranging from managing workloads & diaries, to order processing and updating customers on their order status.

You will be responsible for managing your own workload as well as collaborating with the Sales Manager on key tasks. You will work to SLAs to ensure all parties are up to date with key information and will be highly organised with good attention to detail.

You will be supporting the Sales Manager with sales administration and daily task management. The Sales Manager works with a number of Bechtle’s strategic clients, meaning standards are high and proactivity is a key trait.

Job Role Responsibilities

• Working alongside Sales Manager, ensuring a smooth-running sales process.
• Diary Management
• Task Management
• Quote/Order Management
• Renewal management
• Inbox Management for Sales Manager
• Dealing with general customer enquires while liaising with customer services and the accounts department.
• Regularly participate in meetings with Sales Manager, to present completed and outstanding tasks
• Working directly with vendors and distributors
• Reviewing backorder report daily
• Proactively sending order tracking

Job Requirements

• Strong administration skills.
• Professional telephone manner
• Excellent Communication Skills
• Excel Proficiency desired
• Organisation skills and attention to detail are required
• Good Customer Service Skills

What we offer

• Hybrid Working (4 days in / up to 1 day remote if required, after probation which is 3 months)
• Salary - £28k-£32k depending on relevant IT industry experience + attractive bonuses closely tied to your performance and the performance of the team
• Location – Angel, Central London with occasional travel to Chippenham required for training and / or networking with the Sales Support team
• Perks – Incentives (holidays, vouchers, lunches, spot prizes)
• Top of the range technology in office and for home working (laptops, screens, etc)
• Subsidised health care/medical benefits
• Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent
• Progression Plan – training & mentor programme.

Experience

• Proven track record within a similar role.
• Understanding of B2B processes desirable but not essential.
• Customer services experience

Reports to: Sales Manager with dotted line into Sales Support Manager