Howdens Joinery are looking for a Service Design and Transition Analyst to join our Service Delivery team in Northampton in a permanent, full-time position The Service Design and Transition Analyst ensures the seamless integration and transition of new or modified services into our operational environment, thereby maintaining service quality and continuity. What will I be doing? - Supporting the Service Design and Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production. - Responsible for identifying, co-ordinating and managing service acceptance / service readiness activities you will ensure that new and changed services are delivered to meet customer user requirements before going live. - Completing the necessary Service documentation required for new or changed services; and work with other areas of the IT teams to ensure that documentation produced is fit for purpose. - Ensuring that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation, skills and knowledge transferred prior to going live. What do I need to qualify for this role? - Practical knowledge and experience of Service Transition / Service introduction and ideally some Service Design. - Process design, management, and documentation/authoring skills; with strong ability to chair, facilitate and lead meetings, workshops, and other such structured sessions. - ITIL ..... full job details .....