Job Title: Service Desk CoordinatorLocation: Ashford, KentSalary: Competitive Job Type: Full time, PermanentWorking hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00.Closing Date: Friday 30 January 2026About Us:Boon Edam is the world market leader in commercial, high-end entry solutions, and we operate globally. We have manufacturing facilities in Holland, North America, and China and a network of international sales offices that provide support to customers worldwide.Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction? We have an exciting opportunity for a Service Desk Coordinator to join our highly successful team.What do we expect from you:As a Service Desk Coordinator, you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly. Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers daily.You will be planning works for our technicians nationwide including logging breakdown callouts and ensuring response times are met, as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure that any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and ..... full job details .....