Customer Support Lead Location: Belfast Job Type: Permanent, Full-Time Hours: 37 hours per week Working Hours: Monday to Thursday: 8.30am - 5.00pm Friday: 8.30am - 4.30pm Salary: £32,000 - £34,000 per annum plus bonus Apple Recruitment is delighted to be recruiting for a Customer Support Lead on behalf of a well-established and highly respected organisation based in Belfast. Please note, this employer is unable to offer sponsorship. Applicants must have permanent right to work in the UK. This is an excellent opportunity for an experienced customer service professional to lead a busy customer support function, managing service delivery, complaint resolution, team performance and operational processes while ensuring a consistently high standard of customer experience. The successful candidate will lead a small team, drive continuous improvement initiatives, support regulatory compliance and play a key role in developing customer service standards across the organisation. The Role The Customer Support Lead will be responsible for overseeing day-to-day customer service operations, managing customer enquiries and complaints, supporting team development and producing performance reports to help drive operational excellence. The role requires a proactive and customer-focused individual with strong leadership skills, experience managing customer service teams and a commitment to delivering outstanding service. Key Responsibilities Lead, motivate and support the Customer Services ..... full job details .....