Customer Support Executive£30,000 £32,000 + Excellent Commission Newport, Shropshire Full-Time Permanent Career Progression AvailableLooking for more than just another customer service job ?If you re passionate about delivering outstanding customer support, enjoy speaking to customers on the phone, and thrive in a fast-paced, technology-driven environment this could be the opportunity you ve been waiting for.We re hiring a Customer Support Executive to provide first-class support to customers via incoming calls, in-app messages and email, ensuring every interaction delivers exceptional customer satisfaction. This is a fantastic opportunity to join a growing, innovative software business where your contribution genuinely makes a difference with clear progression opportunities as the company expands.The Role Customer Support ExecutiveAs a key member of the Customer Support team, you will: Answer inbound calls and respond to in-app messages and emails in a professional and timely mannerProvide high-quality customer service and technical support to app usersResolve customer queries efficiently, ensuring a positive customer experienceTroubleshoot software and account issuesLog and manage cases using CRM and digital support systemsWork towards KPIs focused on response times, resolution rates and customer satisfactionIdentify opportunities to improve the customer journeySupport customer retention and contribute to upsell opportunities You will be the first point of contact for ..... full job details .....