Tired of Managing a Business That Never Stops?Newcastle City Centre 37,000 - 40,000 Basic + 10% Bonus + BenefitsSome management roles are all about firefighting.Staff shortages. Endless customer complaints. Unrealistic targets. Working every weekend. Feeling like you''re constantly reacting instead of leading.This isn''t one of those roles.We''re looking for a people-focused leader to take ownership of a large-scale customer-facing operation where service, experience and team culture matter just as much as performance.This is a role for someone who genuinely enjoys being visible, building relationships, developing teams and creating an environment where both customers and colleagues want to be.What You''ll Be DoingYou''ll be the driving force behind a busy operation, leading from the front and setting the tone every day.No hiding in an office.No managing from behind a screen.You''ll be out on the floor, coaching your team, solving problems, building relationships and ensuring every customer interaction reflects the highest standards.You''ll have responsibility for:Leading and developing a customer-focused teamCreating an exceptional customer experienceDriving operational excellence across the businessManaging day-to-day performance and standardsHandling challenges, problem-solving and decision makingBuilding a positive, engaging and high-energy cultureEnsuring compliance, safety and operational processes are maintainedCreating an environment people genuinely enjoy being part ..... full job details .....