We are recruiting on behalf of a local authority for an experienced Housing Allocations Officer to join a high-performing team responsible for delivering fair, transparent and legally compliant housing services. This is an excellent opportunity for a skilled casework and complaints professional to apply their expertise in a regulated, customer-focused environment, supporting individuals and families in accessing housing services. About the Role You will manage a varied and often complex caseload, ensuring housing applications, allocations and associated enquiries are handled efficiently, sensitively and in line with policy and legislation. The role requires strong analytical ability, sound judgement and a commitment to delivering high-quality outcomes, particularly when dealing with vulnerable individuals or sensitive cases. Key Responsibilities of a Housing Allocations Officer:Manage housing applications, assessments and allocations in accordance with legislation and local policyInvestigate and resolve complex or escalated housing cases, complaints and disputesProduce clear, accurate case records, decision letters and reportsEnsure compliance with regulatory frameworks, safeguarding requirements and service standardsLiaise with internal teams, external partners and stakeholders to support effective service deliveryIdentify trends, risks and service issues, contributing to continuous improvement initiativesSupport customers with empathy and professionalism, particularly in ..... full job details .....