Want to delight B2B clients while tackling climate change? Join Guru’s mission.Do you light up when solving clients’ problems and helping them succeed? Are you curious about how data and technology and the internet of things can transform systems?At Guru Systems you can be part of a team developing heat network, metering and billing technology that is radically reducing carbon emissions and making energy systems more transparent and lower cost for society.About the roleYour mission is to build robust relationships with Guru Systems’s key SaaS clients; housing associations, councils, metering and billing and energy service (ESCo) companies. This will be achieved by understanding their drivers through regular engagement in video and face to face meetings and phone contact with support from the COO and Sales team.You will act as the client advocate within Guru. You will ‘own it’, delivering through other teams to resolve client queries and action software feature requests that arise through regular meetings that you lead. You will have sufficient expertise and resilience to resolve client escalations.With a consultant mentality, you will handhold our clients as they utilise our software to ensure they get best value from their subscription and to avoid churn, signposting them to other teams and colleagues as needed. You will work closely with and need to be able to influence most teams across Guru: Support, Sales, Finance, Product, and Site Delivery.You will onboard sites, ensuring we have contractual and purchase order coverage before providing access to Guru Systems’ software services. You will be focused on maximising our SaaS revenue by working with Finance to ensure all services for your clients are accurately billed.The nature of the role will mean managing many small and competing tasks, and it requires ruthless efficiency and is suited to someone who enjoys detail. We will need you to deliver quality whilst balancing this with thinking big andgetting things done. It is suited to someone who is primed to identify improvements in ways of working and will fully embrace available tools and trackers to work smarter. We are looking for someone who relishes this challenge.The role is suited to a proactive self-starter who is tenacious, has excellent attention to detail, and is reliable and effective in their client relationship management. They will be a trusted pair of hands that is trusted by our clients. As Guru Systems is a SaaS SME, this is a hybrid role combining elements of Client Relationship, Customer Success, and Account Management. You will be part of the Client Services team which encompasses the Support desk. The role reports to the Chief Operations officer.Essential skillsExperience with B2B clientsSoftware as a Service (SaaS) experienceExceptional organisational skills, adept at prioritising competing priorities and meeting deadlinesAbility to deliver through others and work effectively across teamsExcellent listening skills and ability to build strong relationships with clientsExcellent verbal and written communication skillsExcellent problem-resolution skills and ability to handle client escalationsProactive and happy to work autonomouslyDesired skillsHave worked in heat networks or a related sector such as low carbon heat, energy, networks, utilities or with housing associations, councils and energy service (ESCo) companiesA high-level understanding of wireless networks, internet of things devices or data analyticsExperience delivering client training, ideally on SaaS productsUnderstanding of information security and GDPRWhat we offerAt Guru our Company Values and behaviours are: Own it, Make a difference, Be true, Think big, Be Inclusive and Help each other.Health and wellbeing benefits at Guru are:Private Medical Insurance with Aviva on passing probation (which includes dental and optical benefits)5% pension with Royal London matched by Guru1 added annual leave day from year 2 (capped at 5 days)Hybrid and flexible workingWork from anywhere in the world 4 weeks of the yearPersonal development budget of £1500 per yearQuarterly company socialQuarterly team socialCycle to work schemePerkbox with Employee Assistance Programme2 Volunteering days annuallyHybrid working at our London Bridge office twice a week.

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