The Housing Options Service is at the frontline of homelessness, providing housing and homelessness advice. The Customer Service Officer is responsible for providing high quality practical and effective advice to customers that may be homeless or threatened with homelessness in a front facing role. The post holder will need to provide a high standard of customer services and utilise strong communication skills with customers over the telephone and in written communication. A key function of the Customer Service Officer role is to assist the Housing Options Service in delivering its key objectives by providing high quality homelessness prevention advice. You will also support households to make choices that helps them to prevent their homelessness or find alternative suitable accommodation. The post holder will be required to work flexibly within the Housing Options Service to ensure that it meets broader key objectives to prevent homelessness and reduce the number of households living in temporary accommodation and unsuitable housing in the borough. Please send your CV to Wayne Molsher in the first instance. Due to expected volumes of applicants, it will be difficult to provide any verbal feedback. ..... full job details .....