CX/Experience Lead (CX Account Manager) needed to join our Customer Experience team at VML Enterprise SolutionsThe opportunity: We''re looking for an intelligent, results-driven individual with strong client handling and CX project management experience to develop client eCom strategies, grow new business from, and strategically lead, client projects. You will be given the opportunity to lead CX projects for a wide range of clients, working with our cross functional teams to delivery high quality outcomes that delivery business value and meet client needs. Working closesly with other CX Managers, content, UI, UX, research and more, this is a great opportunity for someone who loves the world of commerce and adding value to client briefs and projects. What you''ll be doing: Devise, present and execute customer experience strategies for multiple clients Work with the senior members across our 30-strong CX team, and the wider business which includes Experience Design (UX/UI), Content, Analytics, Developers, Solutions Architects and Consultancy/Trading to deliver successful, multi-discipline projects on time and on budget Work with the Experience Partner in creating long-term strategies for our biggest clients Establish deep relationships across all of our clients, as well as within VML''s wider business and our WPP partners to embed our delivery, globally Responsible for contract negotiations and the smooth transition of the client relationship into delivery Strategic Lead ..... full job details .....