Service Delivery / B2B / ITSM / Service Desk Role: Service Delivery Manager (B2B / ITSM / SaaS)Company: EcommerceLocation: London, HybridSalary: up to 90,000 basic + Bonus About YouYou are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth environment. You bring a strategic mindset and a structured approach to organising internal support processes, with a strong focus on scaling operations for future growth.With excellent communication skills and a deep understanding of B2B and B2C environments, you are confident in optimising technical estates to support both internal teams and external partners, including white-label clients.About the RoleThis is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners.You will play a key role in driving continuous improvement across service delivery, processes, and workflows, working closely with product teams, developers, and external vendors to ensure consistently high service standards.Key ResponsibilitiesRebuild and enhance the internal support function with a strong customer-first mindsetDevelop B2B support readiness frameworks, including SLAs, OLAs, and support pathwaysOptimise support coverage through data-driven insights and clear ..... full job details .....