Trade Counter Supervisor Salary: Negotiable Hours: Monday to Friday 6:30am to 4:30pm, alternative Saturdays 7:00am to 4:00pm About The Role: Join the team of a well-established, family-owned builders merchant. We''re looking for a friendly and knowledgeable Hardware Counter Supervisor to provide excellent customer service and ensure the smooth running of this busy trade counter. Benefits: Perkbox 24/7 discounts, wellbeing support, online GP access and more Company Pension Scheme Group Life Assurance (up to 3x salary, subject to service) Staff Discount on all products Cycle to Work Scheme Employee Assistance Programme Long Service Awards 23 days annual leave + bank holidays + your birthday off Responsibilities: Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance. Manage in-store deliveries, both incoming and outgoing. Handle telephone enquiries promptly and communicate effectively with both customers and team members. Process customer orders and assist with stock replenishment. Respond positively and efficiently to customer requirements. Support periodic stock counts as needed. Requirements: Proven experience in delivering exceptional customer service A can do attitude Strong knowledge of hardware products and building materials Good communication skills with a confident, customer-first approach A team player who thrives in a busy, fast-paced environment Ability to manage tasks efficiently and remain motivated under ..... full job details .....