Noodle Talent Partners are working with a friendly, dynamic and progressive organisation based on the outskirts of Norwich, recruiting for the position of Customer Service Advisor and looking for an enthusiastic, personable individual to join the team.

This is a lovely opportunity to work with a great group of individuals who manage incoming enquiries into the business via telephone and email, utilising your outgoing personality and professional approach to provide an excellent service and positive first impression of the business, handling enquiries and progressing these onto the relevant team members. 

This is a permanent, full time position working Monday to Friday 9am-5pm with 1 hour lunch break. 

The Package

• Salary of £24,000
• Discretionary annual bonus
• Upto 28 days annual leave PLUS bank holidays
• Free onsite parking, lovely modern & welcoming working environment
• Discounted Gym membership
• Life assurance
• Employee Assistance Programme
• Pension Scheme
• Company Share Scheme
• Company Sick pay
• Free annual eye test and contribution to glasses
• Discount on financial services
• Training and development
• Friendly, supportive team who invest in their people and development

and more!

Responsibilities

• Managing inbound business customer enquiries in a professional manner and providing excellent service 
• Building rapport with customers, providing information and expertise to build trust with customers and maximise each incoming opportunity
• Maintaining call quality and high standards of work
• Tracking information accurately on company systems
• Following up with customers including call backs where required
• Update management on any challenges, issues or areas for improvement
• Any other daily tasks as required by the team leader within the role 

What Experience, Skills and Attributes are we looking for?

• Minimum of 1-2 years existing office based customer service experience
• Strong communication skills, listening skills and professional, friendly telephone manner
• Excellent interpersonal skills, ability to build relationships with new and existing customers
• Team working skills and a desire to see the team and the business do well
• Able to problem solve and use initiative to overcome any challenges
• Excellent time management and organisation skills
• A strong work ethic
• High levels of accuracy and attention to detail, along with IT skills including use of Microsoft Office

If this great opportunity is of interest to you, please ensure your CV is up-to-date and apply online using the link as soon as possible.

Thank you

Customer Service | Client Relations | Office Support | Sales Administrator | Inbound Calls | Financial Services | Professional Services