Front of House Operations Manager - Iconic Scottish HotelAre you a dynamic hospitality professional with a passion for delivering exceptional guest experiences? We are working in partnership with a well-established, leisure-focused hotel in Scotland to recruit a Front of House Operations Manager - a key leadership role at the heart of this vibrant property.This is a hands-on operational position that offers real variety and the chance to be part of a friendly, guest-focused team in a stunning location. The hotel caters largely to leisure guests, so warmth, flexibility, and a genuine love for hospitality are essential.Front of House Operations Manager package.A basis salary of IRO £43''000 negotiable.A performance related bonus of 10%Discounted accommodation and associated company benefitsA self-contained apartmentOther wider company benefitsThe RoleAs Front of House Operations Manager, you''ll take ownership of all key front-facing departments, including: Reception, Night team, Maintenance and Duty Managers.You''ll be responsible for the smooth daily running of the operation, ensuring high standards of service and safety, and that the guest journey is seamless from arrival to departure. This is a visible, guest-engaged role - you won''t be managing from behind a desk.Key Responsibilities of the

Front of House Operations ManagerLead and support your department heads to ensure consistent, high-quality serviceAct as the main point of contact for guests during their stayEnsure strong communication and coordination across Reception, Nights, Maintenance and duty teamsTake ownership of shift patterns, rota management and department trainingConduct regular walkabouts, safety checks, and team briefingsHandle guest feedback and resolve issues in a proactive, professional mannerDrive a culture of accountability, positivity, and teamworkAbout YouPrevious experience in a similar role within hotels or resortsStrong background in front office operations, ideally with maintenance or night management exposureA natural host - confident, calm under pressure, and guest-centricExperience leading and developing multi-functional teamsComfortable with a hands-on approach - visible leadership is a mustTech-savvy and familiar with hotel PMS systems (e.g., Opera, Guestline, etc.)What''s In It For You?A varied and rewarding role with real autonomyOpportunity to work in a beautiful Scottish settingSupportive management and development opportunitiesAccommodation available if relocation is requiredStaff discounts and benefits package

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