82158 - Connection CoordinatorThis Connection Coordinator will report to the Team Leader and will work within Connection Services based in our Bury St.Edmunds office. You will be a permanent employee.You will attract a salary of 35,158 and a bonus of 3%. Job Purpose:Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category. This includes services of 1 to 4 properties or power requirements up to 69kVA. You will provide a focal contact for Connection Services customers who operate within the UK Power Networks footprint. You will provide quotations, booking site visits, taking payment, raising MPAN numbers and co-ordinating the execution of the work programming. This will require the post holder to be the main contact for a customer and to take them through each stage of the job, for which they will have full accountability. Principal Accountabilities:Take ownership for the entirety of the customers'' journey, being the customers'' sole contact with UKPN throughout the end-to-end process.Contributing to the BMoCS score for the area, therefore essential that the highest levels of customer service are offered.Accountable for the BMoCS scores achieved on their projects.Receive and process the customer''s initial enquiry.Book surveyor site visitsRaise, issue and manage customer''s quotationsComplete network checks and examine ..... full job details .....