Graduate Housing Complaints Officer RECENT LAW GRADUATES WANTED Rolling contract - potential to go perm Hybrid - 2 days office / 3 home Housing Complaints work The role: Are you a recent Law graduate looking to begin your career within housing? A large Housing Association are currently looking for 4 Law graduates, to work in the Housing Complaints team. Full training will be given.Reviewing complaints and compensation and advising on the correct level of rigor at stage 2.Take responsibility for managing all contact and communication with the Housing Ombudsman and customers including implementation of any improvements to ensure compliance with the Housing Ombudsman Complaint Handling Code.Identify potential reputational risk and work with operational teams and the complaint manager to take mitigating action and ensure learning lessons are logged, tracked and monitored and prioritised by the business.Assist in the production of regular Complaint Reporting for stage 2 and ombudsman cases, providing information for the service and to the business, ensuring information captured is relevant, accurate and timely and can be used to drive change and transformation in the organisation.Key Skills and experience:Must be a recent Law graduate Excellent writing skillsCan commit to working Monday and Tuesday in the Central London officeAbility to respond to complaints efficiently and effectivelyEden Brown is committed to equality in the workplace and is an equal opportunity employer. ..... full job details .....