We are recruiting a highly experienced Internal Sales Executive to work for our leading client based in Kingswinford. Our client is looking for an experienced Internal Sales Executive-to lead our Internal Sales team. The role will report into the Commercial & Sales Director.

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This is a hands-on leadership role responsible for the day-to-day running of the Internal Sales function, ensuring excellent customer service and working closely with Manufacturing, Warehouse and Logistics to ensure orders are processed efficiently from enquiry to delivery.

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Key Responsibilities

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• Lead and support the Internal Sales team.
  
  
• Ensure enquiries, quotations and orders are processed accurately and on time.
  
  
• Build and maintain strong customer relationships.
  
  
• Liaise with Manufacturing, Warehouse and Logistics to ensure smooth order fulfilment.
  
  
• Monitor order progress and resolve issues promptly.
  
  
• Support team development and continuous improvement.
  
  
• Monitor team performance and departmental KPIs.
  
  
• Work closely with the Commercial & Sales Director to achieve business objectives.
  
  

• Experienced in an Internal Sales or Sales Office role, ideally within manufacturing.
  
  
• Strong leadership and communication skills.
  
  
• Highly organised with excellent problem-solving abilities.
  
  
• Customer-focused with a commercial mindset.
  
  
• Proficient in Microsoft Office and ERP/MRP systems.