Accommodation Assessment and Lettings Officer

One of my local goverment clients is seeking an experienced and proactive Accommodation Assessment and Lettings Officer to join their Housing Needs and Refugee Services division. This role plays a critical function in arranging emergency and temporary accommodation placements and supporting the allocation of suitable long-term housing solutions in line with statutory duties. Key Responsibilities: Arrange emergency and temporary accommodation placements, including referrals into supported housing. Make offers of properties in line with Housing legislation and manage discharges of duty. Liaise with internal teams (e.g. Children s Social Services, Adult Social Care) to arrange emergency housing placements. Coordinate and allocate available properties in the private rented sector (PRS) and identify households for Direct Lets. Maintain accurate property and tenant records, monitor void turnaround times, and ensure re-let times are minimised. Manage move-ons from temporary accommodation and ensure suitable housing pathways are in place. Draft robust decision letters for suitability reviews and discharge of duty. Monitor rent accounts, initiate Housing Benefit claims, and ensure income recovery. Respond to complaints and enquiries within corporate timeframes. Liaise with landlords, partner agencies, and internal departments to maximise housing options and service outcomes. Use multiple ICT systems to maintain accurate, evidence-based records and support ..... full job details .....
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