4 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Hello, we''re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We''re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We''re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

Ready to shape the future of retail banking?

As our Head of Banking Solutions - Retail, you have real scope to influence how we shape and scale our personal savings proposition with the opportunity to grow into other banking product areas over time.

You''ll lead the development and delivery of savings products, with a focus on customer needs, performance, and compliance. You''ll also help foster an inclusive and supportive team culture, one that values collaboration, continuous improvement, and thoughtful decision making.

This role sits at the intersection of commercial strategy and customer value, ideal for someone who enjoys working cross-functionally and making a meaningful impact.

Key Responsibilities include:

Design and deliver new customer solutionsWork with the propositions team to ensure that new solutions are targeted at priority segmentsManage product''s performance and PandLDrive customer growth and active customersUnderstanding end-to-end customer journeys and funnels to improve customer experienceOwn 1st line product risk management through the product lifecycle (i.e. design, build, test, launch, onboard, in life, exit)Engage effectively with key parts of the Bank including Product / Technology, Finance, Marketing, Operations, Legal, 2nd and 3rd lineEnsure a strong 1st line product risk culture and ensure good outcomes for customers through appropriate governanceEnsure product reviews are completed on time and to the requisite standardBuild and empower a robust customer solution and performance driven team that is inclusive, ambitious and engaged

Requirements

Extensive product management experience with robust customer, commercial and regulatory focusSubstantial experience managing a high performance teamTrack record of delivering growth and launching new products safelyUnderstanding of control and regulatory environments and experience of managing risk and complianceCustomer orientation - excited and driven by the opportunity to better understand retail customers and their needs and building E2E journeys and solutions for themUnderstanding and application of Consumer DutyExcellent stakeholder management and influencing skills. Able to work effectively cross-team to make things happen, dealing with everyone, across all functions at all levelsGood interpersonal and communication skillsComfortable working across a variety of tasks and able to prioritise and stay focusedThrives in a structured yet evolving environment where clear goals and collaboration are key

Benefits

25 days holiday (plus take your public holiday allowance whenever works best for you)An extra day''s holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salary and group income protectionPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, MrandMrs Smith and PelotonGenerous family-friendly policiesIncentives refer a friend schemePerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don''t tick every box. Forget that! While we can''t accommodate every flexible working request, we''re always open to discussion. So, if you''re excited about working with us, but aren''t sure if you''re 100% there yet, get in touch anyway.We''re on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we''re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we''re proud of our ongoing efforts to foster diversity and inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.Seniority level

Seniority level ExecutiveEmployment type

Employment type Full-timeJob function

Job function OtherIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at Starling Bank by 2xGet notified about new Head of Banking jobs in

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