Are you passionate about delivering excellent customer service? Are you confident speaking with customers over the phone and comfortable working in a busy, fast-paced call centre environment?

THOMAS Professional are excited to be working in partnership with Laithwaines Wine, a leading name in the wine industry, to recruit enthusiastic Customer Service Advisors to join their call centre team on a temporary basis until the end of December 2026.

As a Customer Service Advisor, you will be supporting customers primarily over the phone, as well as via email and live chat, helping with a variety of enquiries and delivering an excellent customer experience. 

Pay & Hours

Pay: £12.71 per hour + potential bonus, subject to eligibility and applicable criteria

Typically Monday to Friday, 9 am - 5 pm, however weekly hours may vary depending on business requirements. Flexibility is required to work until 6 pm on weekdays and Saturdays where scheduled as part of the weekly rota.

Benefits

• Opportunity to earn a bonus.
• Weekly Pay.
• Generous staff discount.
• On-site Gym
• Heavily subsidised on-site canteen.
• Themed Food Thursdays.
• On-site parking
• Weekly socials and staff events.
• WSET training.
• Continuous professional development opportunities.

What you’ll be doing

• Handling inbound and outbound customer calls in a friendly, professional and efficient manner.
• Responding to customer enquiries via phone, email and live chat.
• Processing orders and managing customer accounts accurately.
• Providing product information and guidance to customers.
• Handling complaints with empathy and working towards positive solutions.
• Delivering a consistently high standard of customer service.
• Working towards individual and team targets.
• Supporting the wider team during busy periods.

What we’re looking for

• Previous customer service experience is welcomed, whether gained in a call centre, retail, hospitality or another customer-facing environment – we’re also open to candidates from other backgrounds with transferable skills.
• Excellent communication skills and a friendly, confident telephone manner.
• A genuine passion for delivering great customer service.
• The ability to remain calm and professional in a busy, fast-paced call centre environment.
• Strong attention to detail and good computer literacy.
• A positive, reliable and team-oriented approach.
• Flexibility to support the needs of the business.

Please note: This is a temporary position running until the end of December 2026.

If you enjoy speaking with people, thrive in a busy environment and feel you have the skills and attitude we’re looking for, we’d love to hear from you.

Apply today with an up-to-date copy of your CV, and a member of our team will be in touch!