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Technical Events Manager

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EncoreOverview

AV Technical Events Manager based in London, UK. 5* venues. Salary £45,000 to £48,000+ (dependent on experience).Responsibilities

Work with technicians to prepare, rig and de-rig equipment prior to events within the hotel/venue and be on-site to handle ad hoc technical issues. Serve as the main point of contact for clients to ensure customer expectations are met.Proactively contact clients before events to develop and build sales potential, interpret technical solutions, and arrange meetings to determine requirements.Build and maintain a portfolio of standard set designs/visuals to help clients visualise possibilities for a room.Maximise sales potential by up-selling services at every opportunity (e.g., production, video editing, etc.).Participate in capture rate discussions and suggest ways to win back business.Monitor sales files to review upcoming groups and ensure sales processes are followed.Foster good relations with the sales team to maximise new leads and educate the team on Encore’s services, including incentive schemes to encourage lead distribution.Develop a client database and proactively correspond with clients after events to pursue future business; gather feedback to improve service.Ensure all areas of responsibility operate within budget; negotiate preferential rates and utilise in-house services before outsourcing (crew and equipment).Maintain relations with hotel/venue staff (sales, banqueting, front of house) and create development plans with hotel teams to improve service levels.Collaborate with London teams to provide back-up support, attend regular meetings to ensure deadlines and objectives are met.Create and standardise information systems to track equipment movements, quotations and turnover reporting.Develop dry hire shows and large-scale events, participate in tender processes, and manage pre-production with appropriate parties (e.g., Event Producers on a consultancy basis).Build long-term client loyalty by converting events into Encore client accounts and monitor competitor activity to identify future opportunities.Delegate technical responsibilities to on-site technicians and manage time effectively to meet deadlines; ensure availability of resources for sister hotels as needed.Required skills

High School Diploma; Mathematics and English GCSE or equivalent preferred.Strong background in AV / live events and experience managing teams.Previous experience in the Service and Hospitality industry preferred.Experience in audio-visual roles or equivalent in an educational environment would be beneficial.Our promise to you

Encore strives to create workplaces that reflect the communities in which we work and live, where every individual belongs. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence while connecting us more closely to our customers.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Management and ManufacturingIndustries

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