OverviewThe job holder will provide administrative support within the Business Hub including switchboard duties, post distribution, filing, photocopying and typing (if qualified typist). This is a non-operational job with no line management responsibilities.

Responsibilities, Activities and Duties

Operate the switchboard appropriately by identifying the caller''s needs ensuring all messages are communicated to the appropriate parties.

Receive, open, distribute and monitor all prisoner mail on a daily basis in line with local and national policies and keep it securely at all times.

Receive/distribute all incoming staff mail in a timely manner and coordinate the sending out of prisoner and staff mail.

Send, collect and distribute faxes to appropriate staff.

Forward any mail on to establishments for prisoners who have transferred.

Make sure investigation and hearing tapes are transcribed in an efficient and accurate manner (if qualified typist).

Provide copy typing provision when required (if qualified typist).

Keep securely copies of all documentation, either in hard copy or electronic form.

Process Chaplaincy paperwork including prisoner applications and arranging visits.

Act as contact point for communications, prioritise and distribute to the appropriate person or relevant department in establishment.

Undertake administrative tasks including:

Provide administrational assistance in area of work.

Maintain accurate filing system for area of work.

Respond to queries relating to area of work, redirecting where required.

The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Behaviours

Developing Self and Others

Communicating and Influencing

Working Together

Managing a Quality Service

Hours and Benefits

37 hour working week

Success Profiles will assess behaviours and strengths

Security: Successful candidates must undergo a criminal record check. Baseline personnel security standard checks for those working with government assets.

Nationality and SecurityThis job is broadly open to the following groups: UK nationals, nationals of the Republic of Ireland, Commonwealth country nationals with the right to work in the UK, certain EU/EEA/Swiss/Norway/ Iceland/Liechtenstein nationals and family members with settled or pre-settled status under the EUSS, Turkish nationals and certain family members with rights to work in the Civil Service.

Salary and Benefits

Salary: £24,527 plus £7,105 towards Civil Service Defined Benefit Pension scheme

Access to learning and development

A working environment with flexible working options

A civil service pension with an employer contribution of 28.97%

Annual Leave and Public Holidays

Season Ticket Advance

For more information about the recruitment process, benefits and allowances, please refer to the MOJ candidate information page.

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