Head of Operations Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk.Fantastic company benefits include:Competitive Salary:£45,000 - £50,000 per annum, depending on experienceHoliday: 25 days annual leave + bank holidaysAdditional: Team performance related bonus and enhanced pensionAbout the role:This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success.As Head of Operations, you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You''ll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation.Key Duties include:Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups.Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose.Support the Founder by managing operational ..... full job details .....