Senior Retail Manager - O2 Arena | Full-Time / Permanent£40,698 + excellent benefits including healthcare, wellbeing support, 23 days'' annual leave plus bank holidays, life assurance, meals on duty, and more.We''re seeking a strategic, dedicated Senior Retail Manager to oversee busy food and beverage retail operations at The O2 Arena, most technologically advanced events and entertainment space within the UK! This dynamic Senior Retail Manager role focuses on leading world-class retail/concessions operations, maintaining high hospitality standards, and inspiring a collaborative team of Retail Managers. As Senior Retail Manager you''ll be integral to ensuring exceptional guest experiences at renowned events including concerts (think Elton John and The Rolling Stones), conferences, and leading awards ceremonies.We are LevyLevy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.Trusted by some of the worlds most iconic stadiums, entertainment venues, and major events

including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London

we bring experiences to life with passion and precision.Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.Senior Retail Manager - the roleLead and oversee a team of Retail Managers, ensuring exceptional customer service and operational standards are maintained across all retail bars and food units.Drive business performance, ensuring operations comply with health, safety, legal, and compliance requirements while meeting or exceeding set standards.Inspire and coach Retail Managers to deliver Legendary Experiences through their teams.Ensure peak productivity, efficiency, and performance by supporting effective staffing, planning, and operational management across multiple units.Act as the primary link between Retail Managers and the Deputy and Retail Operations Manager, translating strategic objectives into actionable goals.Take responsibility for the recruitment, training, and development of Retail Managers, ensuring they have the leadership capacity to drive high-performing teams.Work collaboratively with department leads to align retail operations with overall business objectives.Monitor and manage business needs and performance standards in line with Levy Signatures, Client Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).What we''re looking forExperience in arena or stadium events - multi-outlet retail and concessionsA strategic and commercial mindsetExcellent people leadership skills - the ability to inspire and mentorA positive can-do attitudestrong communication skillsprevious experience championing health and safety standards and complianceA background in driving productivity and efficiency within retail operationsWhat youll get in returnCompetitive salary with bonus and full company benefits23 days'' annual leave plus bank holidays, your birthday off, and a holiday purchase schemeHealthcare and wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)Mental health support: 24/7 Employee Assistance ProgrammeFamily benefits: 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leavePerks and discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym membershipsFinancial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance productsDevelopment opportunities: Professional subscriptions, ongoing training and structured career pathwaysMeals on duty includedWhy Join Us?Levy UK and Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality.We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.Together, we create unforgettable experiences

and shape the future of hospitality.

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