OverviewJoin to apply for the

Front Office Supervisor

role at

ibis, ibis Styles, ibis budget

Salary: £13.86/hour

Applicants with current right to work in the UK

What Is In It For You

ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)

Free night stays in our UK hotels (TandC Applies)

Hotel discounts for your Friends and Family

Training and Development

International career opportunities

28 days holidays per year (up to 33 with length of service)

Support your wellbeing in your professional and personal lives

Recommend a Friend Incentive

Pension Scheme

Cycle to work scheme

Complimentary Staff meal

Uniform provided

Job DescriptionAs our next Front Office Supervisor you...

Are reliable and engaging with team and guests.

Demonstrate the essence of creating an exceptional guest journey.

Are committed to taking care of the guests from the moment they arrive through to their departure.

Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.

Assist in effectively running the front office operations with a hands-on approach.

Help guests and create positive experiences.

Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

Maintain strong working relationships and communicate with all departments.

What You Will Be Doing

Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service

Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests

Ensure employees are informed daily about priorities to personalize service

Qualifications

Service focused personality is essential

Previous experience in a similar leadership role is an asset

Prior experience working with Opera cloud will be valued

Strong interpersonal and problem solving abilities and the ability to lead by example

Additional InformationOur mission at

Ibis Edinburgh Centre South Bridge

is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

If you feel you are the right candidate for the role as our Front Office Supervisor please click ‘apply’ now! We’d love to hear from you!

One more thing… By working at the

Ibis Edinburgh Centre South Bridge

you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.

Our Commitment To Diversity and Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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