Role This position requires the handling of sensitive information with professionalism and integrity. As part of our dynamic environment and team you will feel a strong sense of accomplishment as you develop your pensions knowledge and interpersonal skills as well as see your efforts contribute to meeting the needs of the business. Our supportive, team oriented approach will motivate you to do your best while also helping others, directly helping members of the pension scheme.Responsibilities - General administrative duties such as printing, filing. - Using the dedicated casework management system, booking cases to deal with actions needed for our members. - Further to the above, processing basic casework involving investigating the situation, making data changes and producing any letters required. - Full training and work lists will be provided, and you are encouraged to manager your own worklist. - Build strong relationships internally, collaborating with administrator colleagues to achieve the team goals, and seeking guidance, where necessary, from senior administrators. - Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levelsRequired Experience - Strong maths and English qualifications and aptitude. The role requires some research and letter writing, and requires fluency in calculations - Delivery against service level targets for key processes - Demonstrates understanding of research skills with a strong attention to detail - ..... full job details .....