DRW

is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it''s how we do it.

DRW

is a place of high expectations, integrity, innovation and a willingness to challenge consensus.As an

Application Support Engineer

on the Unified Platform Support team, you''ll be part of a tight knit and expanding team of support analysts at a top tier proprietary trading firm. You will be working hand in glove with developers providing sophisticated research and compliance tools to the users across the firm. This role will likely appeal to technically minded members of support teams who want the freedom to dig deeper into issues and the code. For this role, we require 3 days in office per week.The team you will be joining:Work with low latency financial market data and learn the intricacies of how market data feeds and electronic exchanges workWork with order data across a vast array of markets and asset classesSupport systems processing that data for Surveillance and Regulatory Reporting functionsWork with sophisticated analytics tools that are custom built by our team of developersUse the latest technology stacks such as AWS, Java 17, Python 3, HDF5, Kubernetes, Kafka and ArgoIs globally distributed across Europe and North America supporting global systems.Our team cares deeply about preserving a respectful and diverse team culture. We believe in choosing the right tech for the job even if that means learning something new or reviving something old. We value business impact and outcomes over process, and we make decisions based on data. We strive to adapt quickly as business priorities change.What you’ll do:Operate key parts of a sophisticated data analysis pipelineMonitor and troubleshoot production jobsMonitor and work through list of data-related issues raised by the system, drilling into those requiring action, including looking into the codeConsult with developers to determine appropriate courses of action and make suggestions for improvements to the systemMonitor support channels and respond to user issues (2-10 per day)Provide L1 and L2 support for users and collaborate with developers on L3 supportOnboard support processes for new development teams and applications as the support team continues to expandWhat we’re looking for in this role :Previous experience supporting, monitoring, and troubleshooting high performance applications in the financial markets industryExperience supporting Linux environmentsExperience working with market data or order data systemsExcellent analytical and troubleshooting skillsFamiliarity with transfer protocols for financial data (FIX, native protocols)Exposure to object orientated code. Java, and Python are a plusFamiliarity with version control software (git or svn)Experience with cloud computing, AWS preferredSQL experience including queries/updates/table creation/basic database maintenanceExposure to data technologies such as Kafka, Spark or Delta Lake is useful but not mandatory.For more information about DRW''s processing activities and our use of job applicants'' data, please view our Privacy Notice at

https://drw.com/privacy-notice .California residents, please review the California Privacy Notice for information about certain legal rights at

https://drw.com/california-privacy-notice .[#LI-SK1]

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