Your new company
Are you passionate about delivering excellent customer service and solving problems with a positive attitude? We''re looking for a proactive and team-oriented Customer Service Advisor to join Solihull Council on a full-time temporary basis.

Your new role
As a key member of our customer service team, you will respond to customer enquiries across a variety of channels, including face-to-face, telephone, email, live chat, webmail, and letter. You''ll provide timely, courteous, and professional support, ensuring that customer needs are clearly understood and effectively resolved. You will handle complex queries across a range of service areas such as Council Tax, Benefits, Social Services, Registrars, and Environmental Services. Using your initiative and problem-solving skills, you''ll deliver practical solutions while collaborating with colleagues to manage sensitive issues and complaints with empathy and professionalism. Additionally, you''ll be responsible for maintaining accurate and up-to-date records in line with service standards and quality procedures.
This is a full-time position working 37 per week, and is fully on site.

What you''ll need to succeed
The ideal candidate will possess strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers and colleagues. They should be confident working independently as well as collaboratively within a team environment. Previous experience in a customer service role-particularly within the public sector or a multi-service setting-is highly desirable. The successful applicant will demonstrate confidence in managing complex or sensitive enquiries and show a clear commitment to delivering high-quality service while continuously seeking opportunities for improvement.

What you''ll get in return
In return, the successful candidate will benefit from a supportive and inclusive working environment, opportunities for professional development and potential for extension. This is a fully on-site role, and payment will be made on a weekly basis.

What you need to do now


If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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