Customer Service AdvisorRed Recruitment is recruiting Customer Service Agents in Leeds to join our client, an award-winning customer management company that has achieved GOLD awards from both Investors in People and Investors in Customers.This is an excellent opportunity for individuals with previous technical customer service experience, ideally within financial services. Experience handling both inbound and outbound calls would be highly advantageous. Benefits and Package for a Customer Service Advisor:Salary: 26,227.50 per annumHours: Monday - Friday, hours between 8am - 6pmContract type: PermanentLocation: LeedsFree parkingHealth and wellbeing programmeBonus scheme (monthly bonus)Overtime availabilityInternal recognition schemes with financial awardPension scheme33 days annual leave (including bank holidays and your birthday)Social events including Summer and Christmas partiesSupport and training providedCareer progression opportunities Key Responsibilities of a Customer Service Advisor:Provide telephone and remote support to field agents completing warrant installations.Diagnose and resolve technical issues related to hardware, software, connectivity, and installation processes.Guide field teams through troubleshooting steps and procedural requirements.Monitor live jobs and provide operational support to ensure successful completion.Escalate complex technical issues to specialist teams when required.Accurately record all interactions, actions, and outcomes on internal ..... full job details .....