Pertemps are working alongside our client based in Marchington who are looking for a Administrator / Order Processor to join their team on a temp to perm basis.

Hours of work: Monday to Thursday 08:30 - 16:30 and Friday 08:00 - 16:00 (37.5 hours per week)
Pay: £13ph

Job Description

The Order Processor plays a vital role in ensuring customer orders are accurately entered, fulfilled, and delivered on time. This position requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast‑paced environment. The Order Processor collaborates with our customer and internal Warehouse team to maintain a smooth order-to-delivery workflow.

Key Responsibilities:

• Accurately enter and process customer orders into the company’s order management system.
• Review order information to ensure completeness and appropriate product availability.
• Communicate with customers to confirm order details, shipment dates, and any discrepancies.
• Coordinate with warehouse or logistics teams to schedule shipments and ensure timely dispatch.
• Monitor order status and proactively resolve issues related to backorders, delays, or stock shortages.
• Maintain organised records of orders, shipment documents, returns, and adjustments.
• Respond to internal and external enquiries regarding order progress and delivery updates.
• Ensure all orders comply with company policies, customer requirements, and quality standards.

• Proven experience in order processing, administration, or a similar operational role.
• Strong attention to detail and accuracy.
• Basic proficiency in Microsoft Office, particularly Excel and Outlook.
• Excellent written and verbal communication skills.
• Confident using order management systems – desirable but full training will be provided.
• Good organisational and time‑management skills; able to multitask effectively.
• Ability to work collaboratively as part of a cross‑functional team.

• Customer‑focused mindset with a positive, professional attitude.
• Ability to work individually or as part of a team
• Reliable and committed to attending work on time
• Good Communication skills – written and verbal
• Attention to detail and analytical problem solving
• Flexibility to task and hours
• To be accountable for compliance to Health and Safety regulations