Your new role Produce forecasts and resource plans for specific business areas to assist in the delivery of departmental targets.Develop and effectively utilise bespoke planning and forecasting models to ensure that departments can achieve their KPIs in the most cost-effective manner. Maintain and operate workflow systems for forecasting and scheduling purposes. Analysis of various Contact Centre metrics and trends to continuously improve the plans and forecasts.What you''ll need to succeed Experience of Resource Planning and Demand ModellingExperience of working with and influencing key stakeholders in an organisation to help deliver effective plansExperience of operating and maintaining Telephony and WFM/WFO systemsAbility to develop forecast models for a multichannel contact centre environment.Good knowledge of Microsoft ExcelProven track record of delivering effective resource planningAbility to communicate insights and meaning to all levels of seniority in a way which delivers the message clearly and succinctly.The ability to identify and highlight potential future issues that could impact the business and propose mitigation to avoid them.What you''ll get in return 25 days annual leave plus bank holidaysBuy annual leavePension SchemeFree eye tests On-site parking What you need to do now If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.If this job isn''t quite right for you, but you are looking for a new ..... full job details .....