This is a great opportunity to join our client, a well established business offering career stability and progression.Role Purpose:The EUC Team Leader is responsible for ensuring that all processes and procedures around Incident Management, Request Fulfilment, Stores, and Asset Management are followed by the onsite team and any temporary or project resources. The EUC TL will also assist with coordinating and delivering site and user asset audits.The role includes, but is not limited to, first- and second-line fault resolution for software, hardware, and VC equipment, managing IT hardware and software requests, and ensuring the successful delivery of the IT Hub at the client site.The role-holder will support the client''s management team in delivering IT Services (primarily Incidents and Requests) through the supply of contracted services and value add, ensuring an effective and efficient customer-focused service for all staff, meeting service level agreements and customer expectations.The team-leading aspect will include monitoring Incident and Request allocation and progress, managing escalations, mentoring, coaching, supporting, handling time and absence management, conducting regular one-to-one performance reviews and appraisals, ensuring asset management processes are followed, and contributing to process improvements.Security clearance or the willingness to apply will be required for this role.Key Responsibilities: Day-to-day team leadership, including performance, ..... full job details .....