CK Group are recruiting for a Software Support Coordinator, on behalf of a medical diagnostic company. This role will be based at their site in Gateshead, and is a permanent role with Mon-Fri day time working hours.The Role: The purpose of this role is to ensure all software and hardware used is designed, tested and implemented to the highest standards. The role involves customer installation, configuration and support with occasional travel throughout the UK.Responsibilities:Customer and distributor support, act as a forward-facing point of contact for customers and business partners.Software support, providing software and IT support to departments.Produce, maintain and curate training materials. Actively support the sales and marketing department.Deliver technical knowledge and practical skills in a forward-facing capacity.Installation and set up.Customer configuration.Actively support with complaints and technical support.Log, monitor, update and resolve complaints.Internal, customer and distributor support.Engage in continuous product development - continuous evaluation of all product lines.Your Background:HNC/HND/Degree or equivalent in computer science or computer related field.Strong knowledge of Windows, MacOS, and Linux operating systems.Experience with networking concepts (TCP/IP, DNS, VPN, WI-FI).Working knowledge of database setup and maintenance (Microsoft SQL / Access).Familiarity with MS Dynamics, MS Active Directory, Office 365, and cloud ..... full job details .....